Creating a Culture of Quality at McDowell Mountain Golf Club

 

Brett Trenter - Director of Operations at McDowell Mountain Golf Club

Becoming one of the best golf courses in Scottsdale is hard work.  At McDowell Mountain Golf Club, we pride ourselves in cultivating leaders who embody our mission to be among the best golf courses in Scottsdale. We are fortunate to have such a leader in our Director of Operations, Brett Trenter.

Brett is an award-winning PGA of America member with over 20 years of experience in the golf industry. The majority of his experience comes at some of the best golf courses in Scottsdale. He brings with him a dynamic background in club management with General Manager roles at We-Ko-Pa Golf Club and Vista Verde/Verde River Golf Club, as well as his tenure with Grayhawk Golf Club. Throughout his career, Brett has consistently managed some of the best golf courses in Scottsdale. As an experienced golf professional, Brett creates a dynamic environment and provides fresh insight into the day-to-day operations of the club and our staff.

Focused on the Guest Experience

Of course, Brett didn’t become the pro he is today without his passion for providing a genuine experience, building a tremendous team, and delivering a quality product. When it comes to delivering a guest experience that truly wows, Brett dedicates his time to creating an atmosphere where our guests feel welcome. Guests know that they always have a place to make lasting memories with friends and family at McDowell Mountain. Whether a guest lives around the corner or is staying at a nearby Scottsdale resort, Brett’s goal is to make guests feel at home at MMGC.

Prioritizing Relationships

He also understands the value of a team that goes above and beyond to ensure guest expectations are exceeded. He believes that a guest experience is only as good as the team that delivers it. That means putting the right people in the right place. Brett believes that, “At the end of day, it all boils down to relationships. Relationships with our neighbors, members, daily guests, vendors, and team members. Foster those relationships and your culture evolves naturally.”

A Commitment to Quality

Lastly, Brett stresses the importance of providing “Service and Surface.” He believes that service should be delivered in a timely, friendly, genuine fashion while providing a quality product on-course. This includes ensuring course conditions, practice facilities, and the Golf Shop are top priorities among all staff. Top-notch facilities are vital for McDowell Mountain Golf Club to remain among the best golf courses in Scottsdale.

As you can see, Brett Trenter believes deeply in golf, relationships, quality products, and more importantly, the guest experience. Have feedback on how we can make the experience at MMGC even better?. Seek someone from our staff out the next time you are on property and share your thoughts with us. We’d love to hear them!

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